November 21, 2024 Case Study Automotive AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
July 23, 2024 Landing Page Customer Acquisition, Retention, and Expansion Our Customer Acquisition Retention and Expansion solutions help brands keep customers happy, reduce churn, and build relationships that increase advocacy and lifetime value.
July 19, 2024 Landing Page Sales Outsourcing Services to help grow your business We help brands find, acquire, and engage customers across all channels
May 17, 2024 Case Study Healthcare Payers Better leaders drive member loyalty Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
March 1, 2023 Podcast Travel and Hospitality Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector
January 20, 2023 Toolkit Sales outsourcing ROI worksheet How much ROI can your company realize through outsourcing?
October 11, 2022 Customer Strategist Perspectives Customers are your ‘ace in the hole’ during uncertain times CX do’s and don’ts to prepare for potential economic shifts
September 30, 2022 Customer Strategist Business in Bloom The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
