February 18, 2025 Case Study Financial Services and Insurance Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
February 6, 2025 Case Study Media and Entertainment 90% QA and off-the-charts AI adoption uplift player interactions Gaming company takes contact center nearshore for a cost-effective workforce that ramps up and down as demand fluctuates
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
December 3, 2024 Customer Strategist Industry Insights Healthcare Payers From compliance to competitive advantage: How CX impacts new CMS measures Proactive CX strategies key to better Star Ratings
November 5, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realize automation’s full potential
October 24, 2024 Blog Media and Entertainment All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
October 7, 2024 Blog 4 myths about AI in the contact center – busted Don’t let these misconceptions undermine your AI efforts
September 17, 2024 Customer Strategist In Depth Cut through the AI noise by focusing on the “who” Improve CX and drive ROI with a roles-based strategy
September 9, 2024 Blog Financial Services and Insurance Key questions for banking CX heading into 2025
