January 5, 2017 Customer Strategist Solving for X: Why the Future of Business is Experiential Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive.
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
January 4, 2017 Customer Strategist The Choice Is Simple. Or Is It? Choices add complexity to the buying decision and complexity complicates things.
October 17, 2016 Customer Strategist Personable Robots: The (Near) Future of Customer Service Siri and Alexa are just the beginning.
October 17, 2016 Customer Strategist Economic Indicators Signal a Changing Customer Experience Business Model The U.S. economy has its ups and downs, but one thing remains constant: the value of people.
October 14, 2016 Customer Strategist Simply Put Your Mind to It A customer-focused workforce enables exceptional performance.
October 14, 2016 Customer Strategist Customer Experience Moments of Wow What makes experiences stand out as wow moments for consumers and employees?
October 14, 2016 Customer Strategist The Customer Service Experience: Make it Easy Rising customer expectations are pushing companies to deliver better and more intelligent service driven by sophisticated digital tools.
October 13, 2016 Customer Strategist Customer Service: Where We’ve Been and Where We’re Headed Customer service has come a long way in a relatively short period of time.
