April 7, 2016 Customer Strategist Tap Into a Surprising ROI Driver: Culture Change Leaders don’t need to change their business model to grow. They can change their culture.
January 16, 2016 Customer Strategist Change the Voice of Customer Conversation in the Contact Center Answer “why” questions to uncover opportunities to improve the customer experience.
January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
January 6, 2016 Customer Strategist Safelite AutoGlass Gives Data Insight a Seat at the Table The glass repair and replacement company transformed its customer experience with data.
January 6, 2016 Customer Strategist Real-time Marketing Is Only the Beginning Data-driven contextual marketing represents the next step of marketing maturity.
January 5, 2016 Customer Strategist Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
October 13, 2015 Customer Strategist Property and Casualty Insurance What Drives Customer Satisfaction During Insurance Claims Process? Our research quantifies what matters most to customers when they file a property and casualty insurance claim.
October 13, 2015 Customer Strategist One Week to Better Employee Coaching Improve your coaching capabilities by following this simple exercise over the course of one work week.
