April 15, 2016 Customer Strategist The Evolution of the Exceptional Sales Leader Great sales leaders share three sales DNA attributes.
April 15, 2016 Customer Strategist Healthcare Providers Cleveland Clinic’s Prescription for Innovative Company Culture Innovation is key to a healthy healthcare system
April 7, 2016 Customer Strategist Stop, Look, and Listen to the Voice Within How can contact center representatives support company culture if they aren’t part of the conversation?
April 7, 2016 Customer Strategist Tap Into a Surprising ROI Driver: Culture Change Leaders don’t need to change their business model to grow. They can change their culture.
January 16, 2016 Customer Strategist Change the Voice of Customer Conversation in the Contact Center Answer “why” questions to uncover opportunities to improve the customer experience.
January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
January 6, 2016 Customer Strategist Safelite AutoGlass Gives Data Insight a Seat at the Table The glass repair and replacement company transformed its customer experience with data.