July 12, 2016 Customer Strategist Communications Measuring Customer Level Profitability in the Telecom World STC adds a customer dimension to EBITDA to get a clearer picture of customer value.
July 7, 2016 Customer Strategist Those Lazy-Hazy-Crazy Days of Business Customers want to interact with businesses on their own terms when they're out and about this summer.
June 29, 2016 Customer Strategist Six Ways to Add Emotion to Customer Initiatives Inject emotion into customer experience activities.
April 15, 2016 Customer Strategist Employee Culture Unlocks Customer-Centric Potential Author Chester Elton shares tips on how leaders can tap into the power of employees.
April 15, 2016 Customer Strategist Company Culture Defined We asked employees in different departments to explain what company culture means to them.
April 15, 2016 Customer Strategist Drivers: A Story of Transformational Change A fictional story shares the realities of customer-centric culture change.
April 15, 2016 Customer Strategist The Evolution of the Exceptional Sales Leader Great sales leaders share three sales DNA attributes.
April 15, 2016 Customer Strategist Healthcare Providers Cleveland Clinic’s Prescription for Innovative Company Culture Innovation is key to a healthy healthcare system
April 7, 2016 Customer Strategist Stop, Look, and Listen to the Voice Within How can contact center representatives support company culture if they aren’t part of the conversation?
