August 29, 2022 Video PMA CX Transformation: Where are we now? Andy Martin, Group Vice President of TTEC Public Sector, talks about the federal government's journey toward CX improvements to meet the President's Management Agenda.
June 3, 2022 Video Customer Strategist Journal: June 2022 roundtable discussion Watch as the editors behind the Customer Strategist Journal talk about their favorite parts of the spring 2022 issue and learn what goes into crafting exceptional customer experiences.
March 15, 2022 Video Stay focused on the CX mission with remote employees A discussion with Jim Shoff, VP of TTEC Federal, about solving remote workforce challenges in the public sector
December 21, 2021 Video CX 2021: A year in review The editors of the Customer Strategist Journal came together to discuss their favorite CX stories, trends, and insights from 2021.
November 30, 2021 Video Tom Johnson named Digital Champion of the Year Explore the insight and innovation behind TTEC EMEA's newest award at the 2021 GSA Professional Awards.
November 4, 2021 Video How to transform your sales pipeline into a powerful lead generator with a sales incubator program
August 23, 2021 Video Customer Strategist summer issue roundtable discussion Watch as the editors behind the Customer Strategist Journal talk about their favorite parts of the summer 2021 issue and explore why "virtual is the new reality" for most businesses.